What should be the first step when handling a food safety issue?

The first step when handling a food safety issue is to investigate the issue. This priority stems from the need to understand the nature and extent of the problem before taking any further action. Conducting an investigation allows you to gather important information, such as identifying potential causes, assessing whether it is an isolated incident or part of a larger concern, and determining the safety of the food involved. It is essential to ensure that proper protocols are followed to maintain the safety and integrity of food products.

By investigating first, you also set the stage for informed decision-making regarding any necessary corrective actions, including whether food should be discarded or if additional measures need to be taken to address customer concerns effectively. This investigation phase is crucial for both consumer safety and maintaining the reputation of the deli.